Edible Arrangements

Elliot Morris a month ago

I spent $90 on chocolates and fruit, plus an extra $10 for a birthday cupcake and candle to go on top. I placed the order about 3.5 hours in advance because it was for my friend’s birthday. When I got there, the order was already late, and no one had contacted me to let me know. Then they told me they couldn’t put the cupcake on the arrangement because it didn’t have icing. I’m not sure why, with 4 hours to prepare the order, that couldn’t have been figured out beforehand. The employee basically asked, “Do you just want the plain cupcake on the side?” So I guess that was the only option. We tried the cupcake, and it was horrible. I also wasn’t refunded the extra $10 I paid for it. Overall, really disappointing service, especially considering how much I spent. There was no one else there when I arrived, so I also don’t understand why the order was 30 minutes late.

Atavia Sinegal 3 months ago

Extremely disappointed with both the product quality and the lack of customer service. I ordered the Riveting Roses & Chocolate-Dipped Strawberries bouquet for $59.99, expecting a fresh, vibrant arrangement like the one advertised. Instead, I received flowers with a rose that was visibly wilted, browned, damaged, and deteriorating. I have photos clearly showing the condition in which the flowers were received. What makes this even more frustrating is that I have made multiple attempts to request a refund and have not received a response from the manager. Ignoring a customer after delivering a product in unacceptable condition is not how a business should handle a legitimate complaint. I paid for fresh flowers not damaged, dying ones. At this point, I am simply requesting a full refund and basic accountability. I would not recommend this location based on my experience with both the quality of the product and management’s lack of communication.

Angel Landry 3 months ago

Edible arrangements LAKE CHARLES is horrible!!! One person working the entire store, answering phones taking orders and making the orders!! Paid over $100 for something thrown together (literally)!!!

Ryan Leger a year ago

Ordered the Heartfelt Delights Dessert Box on February 13th to be delivered to my wife at work before 4pm… they weren’t able to make that time. The driver called and asked if there was a different address to deliver it to. I gave him my home address, he said it will be approximately one hour. He arrived 2 hours later almost 7pm. My wife opened the gift and it was not what I ordered for her!!! My wife is ALLERGIC to cinnamon… I ordered her chocolate and cheese cake… not cinnamon!!!! I called the store and they said oh we ran out of the chocolate and the cheese cake so we just replaced it.. I told them they should have called bc I could have changed or cancelled the order. All they said was oh well.. we can refund your money… I said oh please do…. The picture on the left is what I ordered. The picture on the right is what I received.

Shalana Cartwright 4 years ago

I love shopping locally but when you half do strawberries like this it’s only necessary to go elsewhere. Nothing like on the pictures you order from & expect to receive. We’ve had Shari’s Berries the past few years & the they are by far incomparable. I’m writing this review because I called & a manager was supposed to call back, at the least. Go figure, no call back, hopefully this helps someone else out with a decision on choosing their gift & the customer satisfaction status that was given which was none (a picture is worth a thousand words)!. Tip: Please treat your customers right so that they come back, don’t charge the same as others with a half of the quality & service.